Ponsonby’s post office is shutting shop next month despite push back from the local community.

A sign on the storefront, which is at the College Hill end of Ponsonby Road, said the closure would take place on 4 July but the post boxes would be “staying put”.

Ponsonby local and author John Harris said New Zealand Post’s decision to close the store was “ill-considered” and it should “try harder” to cater for the people who use the shop’s services.

• READ MORE: Ponsonby community up in arms over impending post office closure
• New Zealand Post to close 79 shops: ‘I do have concerns’ – PM

“They’ve got to be mindful of the vital role that post shops like this one play in glueing the community together,” Harris said.

“If you go down to the post shop you’ll see it’s buzzing with activity; people popping in to post parcels or to get forms filled out and so forth . . .  they’ve got to think about the effect on small communities and this is like gutting the Ponsonby community.”

Viv Rosenberg, a spokesperson for the Ponsonby Business Association, said the group is saddened by the decision to close the shop.

”Our local post office has been part of the fabric of our community in Three Lamps for several years and we regard the team there as part of our Ponsonby family. We are working alongside others to try and keep it open.”

Plan but no timeframe
In 2018, NZ Post announced its plan to close its remaining 79 standalone post offices but did not give a timeframe on when the final store would be shut.

NZ Post general manager consumer Sarah Sandoval said customer data and service patterns were analysed to determine where NZ Post services were best placed.

“The Ponsonby area is well serviced by existing postal outlets, and to remove duplications of services, we’ve decided to make this change.”

She also said that there were nearby options available, including on Hardinge Street 1.4km away, and NZ Post Herne Bay, 1km away.

The NZ Post website said “store closures are given very careful consideration”.

“[Reasons for closure] can include a decline in customer numbers or services which significantly affect the economic viability of the store,” NZ Post said.

Harris emailed NZ Post CEO David Walsh expressing his disapproval of the decision to close the shop and requesting it be reconsidered.

He said a response by the NZ Post general manager consumer stated the closure followed a close look at customer data and that there were other stores serving the Ponsonby community, which was an unsustainable way for the business to operate.

“Herne Bay, Hardinge Street and Wellesley Street are either a challenging walk or you hop in the car and add to the grid,” Harris said.

“They’re only thinking about the sustainability of the New Zealand Post itself not the community.”

This article is republished under a community partnership agreement with RNZ.

The community is up in arms over another local post office in Aotearoa New Zealand about to be closed down, this time in the iconic and historic Auckland inner city suburb of Ponsonby.

A local author and founder of Greenstone Pictures, John Harris, has led a pushback against plans to close the Ponsonby post office branch in Three Lamps next month with an undated open letter to the chief executive David Walsh.

Saying he was “surprised and dismayed” to see the “closing soon but staying put” sign in the Ponsonby NZ Post shop, Harris pointed out that the small office gave “great service to dozens of businesses” in the area, and hundreds of residents.

• READ MORE: New Zealand Post to close 79 shops: ‘I do have concerns’ – PM

“It is misleading on your poster to claim that people will be able to obtain the same services at nearby post shops like that in Jervois Road,” Harris said.

“Will they be able to pay their bills and car registration there? Collect mail and parcels? Buy courier bags and send mail and parcels?

“And do you expect them to walk there?  It is not helpful to say this closure ‘might mean a few minutes extra drive’.

This assumed that all clients were using a car, not elderly or young who were on foot.

Parking in busy streets
“And people are expected to try and find parking on other busy streets — Jervois Road, Karangahape Road, Wellesley Street.”

Harris said: “The Ponsonby post shop is a vital part of the network that binds the community together.

“To close it is like removing part of the community’s nervous system:  an ill-considered stab at the heart of a community which has always been vibrant, socially aware and productive.”

The NZ Post website proclaims that “we provide customers with the solutions and products to help them communicate and do business.”

However, said Harris, this planned closure for July 4 did not match those promises.

Harris also pointed out that NZ Post made a $16 million operating profit for the last six months of 2024.

“Congratulations. I’m pleased you are keeping NZ Post viable. But it shows there is a bit of ‘wriggle room’ to keep the Ponsonby store open.”

Digital services use
In response to the call to reconsider the decision, a customer services officer replied on June 6 on behalf of chief executive Walsh, saying that the NZ Post Office needed to “ensure our physical locations are in the right places and operating efficiently” in an age where more people used digital services.

“In some areas, including Ponsonby, we’ve had more than one store serving the same neighbourhood. That’s not a sustainable way for us to operate, so we’ve had to make some changes.”

However, critics of the decision to close the Ponsonby store say the reasoning  was “not credible”, stressing that all claimed alternative postal stores are several kilometres away.

A year after chief executive Walsh was appointed in 2017, it was announced that NZ Post would close almost 80 local post offices across the country and replace some of them with franchises.

Harris, a children’s author with a strong association with the local community stretching back to the 1970s and a former editor of West End News that circulated in Freemans Bay, Ponsonby, Grey Lynn, Herne Bay and Westmere, acknowledged that the Ponsonby PO boxes lobby was being kept open, “but what about the ordinary rank-and-file residents and small business owners who value the other everyday services offered at the store?”

He said he had also written to local MP, Green Party co-leader Chlöe Swarbrick and the Ponsonby Business Association seeking their support.