Own goals by two of our top news organisations last week raised a fundamental question: What has happened to their checking processes?

Both Radio New Zealand and NZME acknowledged serious failures in their internal processes that resulted in embarrassing apologies, corrections, and take-downs.

The episodes in both newsrooms suggest the “second pair of eyes” that traditionally acted as a final check before publication no longer exists or is so over-worked in a resource-starved environment that they are looking elsewhere.

The RNZ situation is the more serious of the two episodes. It relates to the insertion of pro-Russian content into news agency stories about the invasion of Ukraine that were carried on the RNZ website.

The original stories were sourced from Reuters and, in at least one case, from the BBC. By today 22 altered stories had been found, but the audit had only scratched the surface. The alleged perpetrator has disclosed they had been carrying out such edits for the past five years.

RNZ was alerted to the latest altered story by news watchers in New York and Paris on Friday. It investigated and found a further six, then a further seven, then another, and another. This only takes us back a short way.

A number of the stories were altered only by the inclusion of a few loaded terms such as “neo-Nazi” and “US-backed coup”, but others had material changes. Some are spelt out in the now-corrected stories on the site. Here are two examples of significant insertions into the original text:

An earlier edit to this story said: “Russia launched its invasion of Ukraine in February last year, claiming that a US-backed coup in 2014 with the help of neo-Nazis had created a threat to its borders and had ignited a civil war that saw Russian-speaking minorities persecuted.”

An earlier edit to this story said: “The Azov Battalion was widely regarded as an anti-Russian neo-Nazi military unit by observers and western media before the Russian invasion. Russian President Vladimir Putin has accused the nationalists of using Russian-speaking Ukrainians as human shields.”

Hot water with Reuters
The scale and nature of the inappropriate editing of the stories is likely to get RNZ into very hot water with Reuters. The agency has strict protocols over what forms of editing may take place with its copy and even the most cursory examination of the altered RNZ versions confirms that the protocols have been breached.

It is unsurprising that RNZ’s chief executive Paul Thompson has told staff he is “gutted” by what has occurred.

Both security analyst Dr Paul Buchanan and AUT journalism professor Dr Verica Ruper have cautioned against speculating on how the material came to be appear on the RNZ website and I agree that to do so is premature. Clearly, however, it amounts to much more than a careless editing mistake.

Paul Thompson has acted promptly in ordering an external independent enquiry into the matter and in standing down the individual who apparently handled the stories. It is likely that the government’s security services are also taking an interest in what has occurred.

What we can speculate on is the possibility that RNZ’s internal processes are deficient to the point that there is no post-production vetting of some stories before publication — that “second pair of eyes”.

We might also speculate that the problem is faced by The New Zealand Herald newsroom, following the publication of an eight-line correction at the top of page 3 of the Herald on Sunday, and carried equally sparingly on the Herald website.

“A story published last Sunday about a woman who triumphed over a difficult background to become a lawyer had elements that were false. In publishing the article, we fell short of the high standards and procedures we hold ourselves to.”

Puzzled by correction
Many readers would have been puzzled by the correction, which gave no details of the story concerned, nor did it identify those elements that were false.

There may have been legal reasons for omitting which details were incorrect, but not for leaving readers to puzzle over the story to which they referred.

It appears to relate to a three-page story in the Review section of the previous Sunday’s edition that was headed “From mob terror to high flyer”. The story related to the daughter of a woman jailed for selling methamphetamine. The daughter had gone on to a legal career in the United States.

I recall having some undefined concern about the story when I read it and still can’t quite put my finger on why the old alarm bell in the back of my head tinkled. Perhaps it was that — apart from previously published material — the story appeared to rely on a single interview. There also appeared to be a motive in telling the story to the Herald on Sunday — a forthcoming book.

The article seems to have been removed from the Herald website, but the short correction suggests that checks were missed. The same seems to have been the case with RNZ.

It is, of course, sheer coincidence that both RNZ and the Herald on Sunday should face such shortcomings in the same week. However, the likely root causes of their embarrassment are issues that all news media face.

First, the pressure on newsroom resources has increased the workload of all staff, from reporters in the field to duty editors. Time pressures are a daily, and nightly, reality and multi-tasking has become the norm.

Checking comes second
In such an environment, checking the work of other well-trained staff may come second to more pressing demands.

As an editor, I slept better knowing that each story had passed through the hands of a news editor, sub-editor and, finally, a check sub with a compulsive attention to detail who checked each completed page before it was transmitted to the printing plant. I fear our newsrooms are now too bare for that multi-layered system of checks.

If the demands of newspaper deadlines are tough, the pressures are manifestly greater in a digital environment where websites have become voracious beasts that cry out to be fed from dawn to midnight. New stories are added throughout the protracted news cycle, pushing older stories down the home page, then off it to subsidiary pages on the site tree.

The technology to satisfy the hunger has advanced to the point where reporters publish direct to the web using Twitter-like feeds. We saw it last week during the Auckland City budget debate when news websites were recording the jerk dancing minute by minute.

Clay Shirky, in his influential 2008 book Here Comes Everybody, popularised the term “publish, then filter”. It referred to a change from sifting the good from the mediocre before publication, to a digital environment in which users determined worth once it had been published.

However, increasingly, the phrase has taken on additional meaning. The burden of work created by digital appetites has seen mainstream media foreshortening the production process by removing some of the old checks and balances because they can always go back later and make changes on the website.

The abridgement may, for example, mean a pre-publication check is limited to headline, graphic, and the first couple of paragraphs. Or, in the case of “pre-edited” agency or syndication content, it may mean foregoing post-production text checks altogether (I hasten to add that I do not know whether this was the case with the RNZ stories).

Editorial based on trust
Editorial production has always been based on trust. It works both down and up. Editors trust those they rely on to carry out processes from content creation to post-production, and those responsible for one phase trust their work will subsequently be handled with care.

Individual shortcomings should not erode trust in the newsroom, but such episodes do point to a need to re-examine whether systems are fit for purpose.

Over a decade ago, Bill Kovach and Tom Rosenstiel wrote a book called Blur. It was about information overload. In it they state that, as journalism becomes more complicated, the role of the editor becomes more important, and verification is a bigger part of the editor’s role.

Incidents such as those that came to light last week reinforce that view. They also suggest that mainstream media organisations should leave Clay Shirky’s mantra to social media and bloggers. Instead, they should (thoroughly) filter, then publish.

Dr Gavin Ellis holds a PhD in political studies. He is a media consultant and researcher. A former editor-in-chief of The New Zealand Herald, he has a background in journalism and communications — covering both editorial and management roles — that spans more than half a century. Dr Ellis publishes the website knightlyviews.com where this commentary was first published and it is republished by Asia Pacific Report with permission.

A Ukrainian man who complained about an RNZ story last year having Russian propaganda says his concerns are only now being noticed.

It comes after the revelation a staff member altered Reuters copy to include pro-Russian sentiment.

Since Friday, 250 articles published on RNZ back to January last year have been audited.

Of those articles, 15 are now known to have been altered, and an RNZ employee has been placed on leave. Fourteen of the articles were from the Reuters wire service, and one was from BBC.

An independent review of the editing of online stories has been commissioned by RNZ.

Michael Lidski, who wrote the complaint, signed by several Ukrainian and Russian-born New Zealanders said the article he complained about appeared not only on RNZ, but The New Zealand Herald and Newshub as well.

Lidski said it took some time after the article was published to send the complaint letter to RNZ to make sure everyone who signed it was happy with what it said.

It was received by RNZ on the evening of Labour Day, October 24.

Russian ‘behavior similar to Nazi Germany’
“Obviously Russia is the aggressor and behaving very similar to what the Nazi Germany did in the beginning of the Second World War,” Lidski said.

“Luckily”, he said, Russia was much less “efficient” and “successful on the front” but not so luckily, they were “very efficient” in their propaganda.

Lidski said he also sent the complaint to Broadcasting Minister Willie Jackson and other media outlets – but Jackson was the only one to provide any response.

Lidski said Jackson’s response essentially said the government could not interfere with the press and refrained from “taking sides”.

As part of the audit, RNZ reviewed the story published on rnz.co.nz on May 26, 2022 relating to the war in Ukraine, which it said was updated later that day to give further balance after an editorial process was followed.

When Lidski sent his letter, he said he received no response from RNZ.

Awaiting external review
He said he would be waiting to see what comes of the external review.

“I just want to stress that we are not dealing with a situation where someone just made a mistake.

“We are in the war, the enemy is attacking us, it’s very important that, you know, we take it seriously.”

RNZ chief executive Paul Thompson declined to speak with Morning Report today, describing the breaches of editorial standards as extremely serious.

In a statement, Thompson said it was a “very challenging time for RNZ and the organisations focus is on getting to the bottom of what happened and being open and transparent”.

This article is republished under a community partnership agreement with RNZ.

In an ever-changing news environment, one academic and researcher has “gone backstage” at Switzerland’s public broadcasting company to better understand what “news” and “doing news” is.

In a talk “The making of a report for a news bulletin: when conflicting identities have to collaborate“, delivered at Auckland University of Technology, media discourse analysis researcher Dr Marcel Burger used a case study from 10 years of research to highlight the journalism practices behind broadcast news.

Dr Burger, a lecturer at the University of Lausanne’s Centre of Linguistics and Language Sciences, presented his findings on Friday to academic staff, students and multimodal researchers.

Focusing on the 2007 runway crash of Garuda Indonesia Flight 200, which killed about 20 people, including several Australian diplomats and journalists, Burger used the filmed interaction between two staff at channel TRS1 – a part of Television Suisse Romande (now Radio Télévision Suisse), one of the main French language networks in Switzerland.

The interaction was between a journalist and “cutter” (film editor) to show how, when and why antagonistic editorial norms may emerge.

“We focus on one moment, on one potentially critical context – the editing phase, when a journalist is engaged with a film editor to achieve a report.”

‘Fire and blood’
Burger detailed how an analysis of the cutter and journalist’s working relationship revealed their opposing styles and the prominence of negotiation in navigating this difference.

While the cutter was “amazed” by the plane crash footage captured by one of the survivors, he was rather flippant about its “fire and blood” nature, which did not sit well with the journalist who was conflicted because of his “civic concerns and tortured mind”, Dr Burger said.

Dr Burger noted much negotiation takes place because broadcast news reports are a “process, not a structure”, in which conflicting journalistic identities must collaborate.

“Negotiating in the editing phase is very common.”

The journalist and cutter only found themselves at odds because it was a slow news day, Burger admitted.

Slow news day
“This was the same day as a flu epidemic. Sixteen out of 20 journalists were sick in Geneva.”

Burger also explained how the newsroom had no other breaking news or fresh stories and the afternoon bulletin was fast approaching.

Moreover, many in the newsroom believed the crash was not in the public interest due to the small number of deaths.

This all changed when it was discovered a Swiss journalist was on board for the evening report, Burger explained.

When asked how often or rare such collaboration was, Burger said it all came down to timing.

“It depends. Most of the time on the timing.”

Dr Helen Sissons, a journalism lecturer at AUT, observed that having most of the morning for editing was rare.

“This is not long for the studied newsroom. There were constant bugs with the tech,” Dr Burger replied.

Good journalism practice
But more importantly, good journalism practice was also at stake.

“There are common contradictions by these sorts of reports: ‘shocking images, but don’t watch.’”

Dr Burger revealed that indeed the newsroom had been subject to public ridicule because of the footage’s graphic nature.

He also added in the Q and A session following his presentation that the case study sat as part of a wider body of research funded by a grant from the Swiss National Council of Science.

The Swiss National Council of Science sought a better understanding of public service broadcasting in Switzerland, Dr Burger said.

“How is it producing news accordingly, or not.”

Public service broadcasters such as SRG-SSR are required to promote Swiss identity and cultural understanding.

“We show how this is done or not done, achieved or not achieved.”

Newsrooms studied
Twenty journalists from three different newsrooms were studied between 2006 and 2016, with researchers conducting interviews with these journalists, sitting in on editorial meetings, observing interactions with fellow staff and analysing the reports and stories generated by the journalists themselves.

From this, Dr Burger has been able to highlight the identity, interaction and negotiation which takes place in news media.

By highlighting the media constraints, journalistic choices and properties of a news product, Dr Burger has been able to further reveal the processes which lie at the heart of informing the public on a daily basis.

“It’s a non-naïve, non-apocalyptic view on what journalists do,” he said.

“We wanted to make the link between what they say they do and what they actually do.”

Kendall Hutt is Pacific Media Watch freedom project contributing editor for the Pacific Media Centre.

• Radio Télévision Suisse